At Xavier Paths, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines how we handle the processing and shipment of your purchases.
Order Processing
Once your order is placed, our team works quickly to prepare and process it. Orders are typically processed within 1-3 business days after receipt, excluding weekends and holidays. You will receive a confirmation email once your order has been shipped.
Packaging
We take great care in packaging your items securely to ensure they arrive in excellent condition. Our packaging is designed to protect your products from damage during transit.
Shipping Carriers
We partner with reliable and trusted shipping carriers worldwide to deliver your orders. The choice of carrier depends on your location and the nature of the shipment.
Tracking Your Order
After your order has been dispatched, you will receive a shipment confirmation email that includes tracking information. You can use this to monitor your package’s journey until it reaches you.
Address Accuracy
Please ensure that the shipping address you provide during checkout is accurate and complete. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses. If you notice an error in your address after placing an order, contact us immediately at [email protected].
Lost or Damaged Shipments
If your shipment is lost or arrives damaged, please contact us as soon as possible at [email protected]. We will work with the carrier to investigate the issue and assist you in resolving it.
Multiple Shipments
In some cases, your order may be split into multiple shipments depending on product availability and packaging requirements. Each shipment will have its own tracking details.
Shipping Costs
Shipping charges, if applicable, will be displayed at checkout before you complete your order. We strive to offer competitive shipping rates and occasionally provide free shipping promotions.
Customer Support
If you have any questions or concerns regarding your shipment, please reach out to our customer service team at [email protected].