At Xavier Paths, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our policy below regarding returns, refunds, and replacements.

Returns

We accept returns within 7 days from the date of delivery. To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition that you received it.

  • A proof of purchase (such as an order confirmation email) is required.

  • Items that are damaged due to misuse, neglect, or wear and tear are not eligible for return.

To initiate a return, please contact our support team at [email protected] within the 7-day window. We will provide return instructions and the appropriate return address based on your location.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrived damaged or the wrong item was delivered. We recommend using a trackable shipping method as we are not responsible for lost return packages.

Refunds

Once your return is received and inspected, we will notify you by email. If your return is approved:

  • A refund will be issued within 7 business days via your preferred method (in accordance with your original payment method or local alternative).

  • If your payment was Cash on Delivery, we will contact you to arrange a refund method that suits your region, such as bank transfer or store credit.

Please note: Refund times may vary depending on your country and local banking systems.

Exchanges and Replacements

If you receive a defective or incorrect item, you must notify us within 3 days of delivery. We will arrange for a replacement at no additional cost to you. Photos or video proof of the issue may be required.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene or safety reasons. These include:

  • Personal care items

  • Opened food or drink products

  • Customized or made-to-order items

Cancellations

Orders can be cancelled within 12 hours of placing the order, or before the item is shipped—whichever comes first. Please email us immediately at [email protected] to request a cancellation.

Contact Us

For any questions about returns, refunds, or exchanges, please contact us at:
Email: [email protected]